FLOORING ETC HELP CENTRE
A clearer next step.
Help with choosing, measuring, delivery and installation.
20 questions
Can I order flooring samples?
You can keep up to three samples in your selection. Complimentary samples are available from selected manufacturers. We will confirm availability and any charge before arranging samples from other suppliers.
Will the colour look the same in my home?
Screen settings and room lighting affect how a colour appears. A physical sample helps you compare the shade with your walls, furniture and natural light. Room photographs show a particular manufacturer colour; they are not a visualisation of your own room.
How much flooring should I order?
Measure every area you want to cover, including recesses and doorways. Carpet must fit within the chosen roll width, so its cut area can be larger than the room area. Laminate is supplied in complete packs. Check your measurements and chosen cutting allowance before ordering.
Do you offer a home survey?
Our planned home survey service has an initial £75 fee, credited against your flooring order using your survey discount code. Contact us to confirm coverage, arrangements and the credit terms before booking.
Can I add more than one carpet cut?
Yes. Add a separate cut for each room or area, with its own length and available roll width. The planner supports up to 20 cuts. Check the selected colour, width and measurements for each cut.
Planning an order over 100 m²?
For orders over 100 m², contact us for a tailored large-order quotation. Share your chosen flooring, colours, measurements and delivery postcode. Standard displayed prices include VAT; large-order prices are confirmed individually.
Should I add new carpet underlay?
The right choice depends on your carpet, subfloor and how the room will be used. Choose a suitable underlay from the available options, then amend its area if necessary. Carpet cut area includes potential offcuts, so it is worth checking the actual area needing underlay.
Can I include stairs in my carpet installation?
Yes. Include the stair carpet in your cut plan, then select stairs in the installation options and enter the number of individual steps and turns. Stair installation is quoted separately. We will confirm the measurements and installation scope before booking.
Why does my laminate quantity round up?
Laminate is sold in whole packs. Enter the area you need, including your chosen cutting allowance, and the calculator rounds up to the next complete pack. It shows the number of packs and the total coverage supplied.
Is laminate underlay different from carpet underlay?
Yes. Use an underlay specified for the laminate and your subfloor. Carpet underlay should not be substituted. Products with an integrated underlay can have different requirements. We will confirm compatibility, including any underfloor heating or moisture protection requirements.
Which trims and door bars will I need?
Scotia or another suitable edge cover finishes the expansion gap where required. Door bars and transition profiles depend on the adjoining floor and the difference in height. Enter your trim length and door-bar quantity, then confirm the profile, finish and sizes with us.
Is installation charged on all the extra pack coverage?
The laminate installation estimate uses the installation area, which you can amend separately from the material quantity. Check the actual installation area and exclude spare flooring and cutting waste. Removal and subfloor preparation estimates use that same installation area.
How long does delivery take?
The current delivery estimate is 7–10 days. Availability and your delivery arrangements need confirmation before an order is accepted; the estimate is not a guaranteed delivery date.
How much does delivery cost?
Delivery is free when installation is selected. For supply-only orders, delivery is free at £750 or more and £50 below £750, . The threshold uses the merchandise, cutting and underlay subtotal. Any delivery charge is included in the basket total.
Where do you offer installation?
Our installation area covers Greater London and within 10 miles of its boundary. Contact us with your address to confirm coverage, access and the work required before booking.
Can you remove and dispose of my old flooring?
Choose removal only, or removal and disposal, in the installation options. Disposal is available together with removal; it is not offered as a standalone service. The selected work is included in one combined installation estimate.
What if my subfloor needs preparation?
Select subfloor preparation and tell us whether the existing floor is concrete, timber or another type. Choose levelling, plywood or help deciding. We will confirm the required treatment and area before installation.
What is included in the displayed price?
Displayed prices are the selling prices. Where a price is provisional, it is clearly labelled and needs confirmation. The material estimate excludes separately selected installation and accessories unless the summary expressly includes them.
How should I care for my new flooring?
Follow the care instructions for your exact range. Cleaning methods vary by fibre, finish and construction. Ask us for the manufacturer guidance before using bleach, steam, strong cleaning products or a new cleaning method.
Who should I contact about my flooring?
Use our Contact Us form or the WhatsApp icon. Include the product, colour and your enquiry or order reference where available. Photos help us understand a product or installation concern.